SHIPPING POLICY

At A. Perri Farms, Inc. we work hard to satisfy the delivery demands of our customers in the timeliest way possible.

Products are shipped locally via our truck fleet to locations within our designated delivery area.  Please see Delivery Area link on our home page.

For product delivered via our trucks there is a shipping charge of 17.50 per delivery. There is a minimum purchase of 250.00 for deliveries further than a 20 mile radius of our warehouses in Ronkonkoma, New York.

For addresses at locations outside of our delivery area, we ship Fed Ex, UPS, Common Carrier or other ground service. These carrier’s delivery charges vary depending on weight, dimension, distance etc.  If you are ordering using one of these services, please call for freight charges. Overnight shipping via Fed Ex or UPS is only available Tuesday through Saturday.

There is no minimum order for pickups at our facility.

 

A. Perri Farms, Inc. cannot take responsibility for interruptions or delays due to the following

a.) forces of nature beyond reasonable control, such as acts of God, acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, inability to obtain necessary supplies, industrial or labor dispute, etc.,
b.) national or local disruptions in air or ground transportation,

c.) incorrect address and/or zip code provided by the sender,
d.) unsuccessful deliveries due to the recipient not being present at the time of delivery supplied by the sender,
e.) decreased product quality due to an incorrect address or re–routing request provided by the sender,
f.) product quality problems due to improper handling by the recipient. 

 

RETURN POLICY

All returns must be reported within 24 hours of receipt of product.

You may call us at 631-471-3060 to report any problems or email sales@perrifarms.com or email your assigned sales representative of any quality issues.

All products must be returned to be considered for credit. We will not issue any credits for merchandise that has not been returned to us. 

For distance accounts, emailing pictures may be deemed satisfactory or we will provide you with a carrier pickup label for you to return it to us in its original packaging.

If emailing, the pictures must be taken and e–mailed to us the following way:

1.) We must receive the pictures showing the damages within 24 hours of the delivery of the product.

2.) Proof of purchase must be shown on the picture together with the damaged item. Proof of purchase may include either the invoice included with your shipment, or the packaging showing our shipping label.

3.) Invoice number and date of invoice must be included in emails.

4.) Quantity of product that you are requesting credit on. ( Ex. 7 stems, 5 bunches,)